BOOK DETAILS: WHO’S YOUR GLADYS?: How to Turn Even the Most Difficult Customer into Your Biggest Fan by Marilyn Suttle and Lori Jo Vest
Honored with a 2006 NRS Diamond Award, America’s Best Builder Award and the Lee Evans Award for Management Excellence
Newton, MA (March 23, 2007) ? The Green Company has achieved an unprecedented feat, becoming the first builder to win three of the home building industry’s most prestigious awards in one year. Fourth quarter of last year, The Green Company won the 2006 NRS Diamond Award from NRS Corporation and Professional Builder magazine, honoring it as North America’s top homebuilder in customer satisfaction and experience. In first quarter 2007, The Green Company took home two other coveted awards: America’s Best Builder Award, sponsored by the National Association of Home Builders (NAHB) and Builder magazine, and the Lee Evans Award for Management Excellence, presented by the Lee Evans Group.
“At The Green Company, we take pride in every community we build and every award we win,” said David Caligaris, company president. “We are thrilled to be recognized not only by our industry colleagues, but also by our homeowners, who helped us earn a first place ranking for customer satisfaction among all builders of all sizes across the country.”
The NRS Awards are the leading industry-sponsored awards recognizing the best builders in North America for customer satisfaction excellence. The Green Company achieved top standing across all categories and particularly excelled in on time closing rate, access to knowledgeable staff members and a satisfying buying experience. This marks the third time within the awards’ four-year history that The Green Company has been recognized as one of the best homebuilders in the country.
The Green Company consolidated its reputation for excellence by being named America’s Best Builder for outstanding performance in five areas of running a home building business: customer service/quality, finance/operations, community/industry service, design/construction and marketing. Previously, The Green Company was similarly recognized in 1992 and 2000.
Created by NAHB in 1990 and named for Lee Evans, a builder in the 1950s who was dedicated to educating builders on business practices, the Lee Evans Award for Management Excellence is given annually to the builder who exemplifies sound management principles and high standards. The award marks the second time The Green Company has been so honored.
NRS is the leading provider of customer satisfaction research and solutions to the homebuilding industry, serving more than 300 homebuilders in the United States and Canada. NRS maintains the largest homebuyer satisfaction database, compiled from more than 250,000 homebuyer surveys annually.
About the Lee Evans Group
The Lee Evans Group provides top quality management education for homebuilders. Participating homebuilders learn to manage capital and financial operations to achieve high profitability, build strong and integrated management systems, satisfy customers with superior products and service, and train and educate personnel to work as a team.
About The Green Company & Winslowe’s View
The Green Company is a nationally recognized builder, creating environments for living for over 50 years. The Green Company is currently creating Winslowe’s View, an award winning neighborhood of new townhomes surrounding a traditional New England village common with amenities such as swimming pools, tennis courts, Meetinghouse and old-fashioned Post Office at The Pinehills in Plymouth, MA. Eight model homes are open daily from 9 a.m. to 5 p.m. For more information, call (508) 209-5000. Or visit online at www.greencos.com.
Best Detached Home under 2,000 square feet
Best Multi Unit Detached Home Community
New England Residential Builder Sweeps Industry Award Shows
Five Lanterns – Winners of the 2008 Best in American Living Awards and The Nationals 2009.
The Green Company collaborates with ZeroEnergy Designto construct homes with improved energy performance and indoor air quality.
Company Chairman Alan Green has recently been inducted into Builder magazine’s prestigious Wm. S. Marvin Hall of Fame for Design Excellence.